FAQs

  1. Shipping and Processing

    • Q: How long should I expect to wait for my order to arrive?
    • A: We want your new beauty products to arrive quickly and safely, and we work hard to make that happen. Generally, you can expect your order to be shipped within 5-9 business days. We appreciate your patience and understanding, and we promise that your Bella Brillo Beauty items will be worth the wait!
    • Q: How long does it take to process my order?
    • A: We aim to process orders within 2-3 business days, ensuring we can get your products to you as quickly as possible.
    • Q: How can I track my package?
    • A: We understand how exciting it is to receive updates on your order. That's why we've made it easy for you to keep an eye on your package with our trusted tracking service. Simply visit https://bellabrillo.com/apps/17TRACK and input your tracking number to see the latest status of your shipment. Remember, it may take some time for tracking information to be updated after your order has been shipped. We appreciate your patience!

  2. Product Information

    • Q: Where are your products manufactured?
    • A: Our products are meticulously crafted under stringent quality control conditions by our international team of experts, each product is created with the utmost care and attention to quality and safety.
    • Q: Are your products safe for all skin types?
    • A: Absolutely! We carefully design and test our products to be suitable for all skin types. We do, however, recommend doing a patch test with any new product to ensure it works well with your individual skin.
    • Q: What is the shelf life of your products?
    • A: Generally, our products have a shelf life of 36 months when unopened. After opening, we recommend using the product within 12 months for optimal quality.
    • Q: Do you test your products on animals?
    • A: No, we strongly believe in cruelty-free practices. None of our products are tested on animals.

  3. Payments and Discounts

    • Q: What payment methods do you accept?
    • A: We accept all major credit cards, including Visa, MasterCard, American Express, as well as PayPal and Apple Pay.
    • Q: Can I use more than one discount code at checkout?
    • A: Our system only allows one discount code per order. Discount codes cannot be combined.

  4. Returns and Issues

    • Q: What is your return policy?
    • A: At Bella Brillo, we believe in sustainability and strive to reduce our carbon footprint. As such, we have a unique approach to returns. If you encounter any issues with your purchase, please inform us of the problem and send us a photo at contact@bellabrillo.com. We will promptly provide a full refund without requiring you to return the item. Instead of returning items, we encourage you to consider donating your product to a local charity or recycling it. This helps minimize waste and contribute to environmental sustainability. We stand by the quality of our products and your satisfaction is our top priority.
    • Q: What should I do if I receive a damaged product?
    • A: If, unfortunately, you receive a damaged item, please contact us immediately at customerservice@bellabrillo.com with your order number and a photo of the damage. We'll be happy to arrange a replacement.

  5. Customer Service

    • Q: What if I have a question that isn't answered here?
    • A: We're always here to help! Feel free to reach out to us at customerservice@bellabrillo.com with any additional questions or concerns.